Privacy Policy

How Kiwitour collects, uses, and protects your personal information across all of our brands.

1. About Us

This policy covers Kiwitour and both brands operating under it — Tiki Tours & Travels (South Island guided tours) and Zayrah Chauffeurs (premium chauffeur & transfer services). When you book or enquire with either brand, your information is held by Kiwitour as the data controller.

2. Information We Collect

Name, email, phone number, and address (bookings & enquiries)
Payment and billing details
Travel preferences and special requirements
Browser, device, and usage data (collected automatically)
Cookie data (see Section 5)

3. How We Use Your Information

Process and confirm bookings for Tiki Tours & Travels or Zayrah Chauffeurs
Send itineraries, updates, and customer support
Process payments securely
Send marketing emails where you have given consent
Improve our website and services
Meet legal and regulatory obligations

5. Cookies

We use essential cookies (site functionality), analytics cookies (aggregated usage data), and marketing cookies (only with your consent). You can manage cookies through your browser settings.

6. Data Retention

Booking records are kept for a minimum of 7 years (NZ tax requirements). Marketing consent records are held until you withdraw. Analytics data is anonymised or deleted after 26 months.

7. Your Rights

Under the NZ Privacy Act 2020, you may access, correct, or request deletion of your information, and withdraw marketing consent at any time. You may also complain to the Office of the Privacy Commissioner. Contact us (Section 9) to exercise these rights — we respond within 20 working days.

8. Security

We protect your data with HTTPS encryption, staff access controls, and certified third-party payment processors. If you suspect a security issue, please contact us immediately.

Contact Us

For privacy questions, requests, or complaints:

Kiwitour

Tiki Tours & Travels · Zayrah Chauffeurs

New Zealand

kiwitour.co.nz