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These terms cover every tour, transfer, chauffeur and transportation service Tiki provides. Read them before you confirm a booking — they set out what to expect from us, and what we ask of you in return.
Tours, Travel, Chauffeur & Transportation Services
These Terms and Conditions (“Terms”) apply to all tours, travel, chauffeur, private transfer and transportation services (“Services”) provided by Tiki Tours & Travels (“Tiki”, “we”, “us” or “our”).
By making a booking with Tiki, whether directly through our website, by phone, in person, by email, or through a third-party booking platform, you (“Client”, “Passenger”, “you” or “your”) agree to be bound by these Terms.
Please read these Terms carefully before confirming your booking.
All bookings are subject to availability.
A booking is confirmed only once Tiki has issued a booking confirmation by email, SMS, online booking system, written confirmation, or another approved method.
You are responsible for providing accurate and complete booking information, including:
Tiki reserves the right to decline, amend or cancel a booking where the information provided is inaccurate, incomplete or misleading, or where the requested Service cannot reasonably or safely be provided.
Where a booking is made through a third-party booking platform, additional terms and conditions of that platform may also apply.
Prices quoted by Tiki are based on the information provided at the time of booking and the agreed Service.
Additional charges may apply where there are changes to the original booking or itinerary, including:
Unless otherwise agreed in writing, payment for tours, private transfers and chauffeur services must be made in full at the time of booking.
Where a deposit or alternative payment arrangement has been agreed, the remaining balance must be paid in accordance with the agreed payment terms.
Taxi or other on-demand transportation fares are payable at the end of the journey using the payment methods accepted by Tiki at the time of travel.
Tiki may apply additional charges for public holidays, after-hours services, peak periods or other special operating conditions. Any applicable surcharge will be advised before confirmation where reasonably possible.
Tiki reserves the right to refuse or suspend a Service where required payment has not been received.
Cancellation and refund eligibility will depend on the cancellation terms communicated at the time of booking.
Cancellations made with sufficient advance notice may be eligible for a full or partial refund, subject to the applicable cancellation policy for the booking.
Cancellations made shortly before the scheduled Service may result in a cancellation fee or forfeiture of the booking payment.
Failure to arrive at the agreed pick-up location at the agreed time (“no-show”) may result in the full fare or applicable cancellation fee being charged.
Changes to the booking date, time, passenger numbers, pick-up location, drop-off location or itinerary are subject to availability and may result in additional charges.
If Tiki needs to cancel or reschedule a booking because of circumstances beyond our reasonable control, Tiki will, where reasonably possible, offer either:
Approved refunds will generally be made using the original payment method, subject to applicable processing requirements.
Passengers must follow all reasonable instructions given by Tiki drivers, guides or staff concerning safety and the proper operation of the Service.
Tiki reserves the right to refuse or terminate a Service, without refund where permitted by law, where a passenger:
Smoking and the use of illicit substances are prohibited in all Tiki vehicles.
Alcohol may only be consumed where permitted by applicable law and where expressly allowed by Tiki.
Seatbelts must be worn whenever fitted and as required by New Zealand law.
Where a child restraint is legally required, the Client must advise Tiki of the requirement at the time of booking so that appropriate arrangements can be considered.
Tiki is not responsible for delays or additional costs caused by passenger behaviour, including passengers failing to arrive at the agreed pick-up point on time.
Reasonable luggage allowances apply depending on the vehicle and Service booked.
Clients must advise Tiki at the time of booking if they have large, unusually shaped, excessive or special luggage.
Tiki will take reasonable care of luggage and personal belongings; however, passengers remain responsible for their own belongings.
To the extent permitted by law, Tiki is not responsible for loss of or damage to personal belongings unless the loss or damage is caused by Tiki’s negligence or other liability that cannot legally be excluded.
Passengers should check the vehicle carefully before leaving to ensure they have collected all personal belongings.
Where an item is left behind, Tiki will make reasonable efforts to locate and return it but cannot guarantee recovery.
Tour itineraries, routes, stops and estimated durations are provided as a guide and may need to be changed due to:
Tiki will make reasonable efforts to provide the advertised Service and itinerary.
Where a significant change to a confirmed itinerary is required, Tiki will make reasonable efforts to notify the Client as soon as practicable.
Entry to attractions, activities, venues and other services provided by third parties may be subject to the separate terms and conditions of those providers.
Tiki does not control the operation, availability, cancellation policies or safety requirements of third-party attractions and service providers.
Where a third-party service becomes unavailable, Tiki will make reasonable efforts to provide an appropriate alternative where possible.
Tiki will operate its Services in accordance with applicable New Zealand laws, transport requirements and safety regulations.
Tiki maintains appropriate vehicle insurance for its operations.
To the maximum extent permitted by law, Tiki will not be responsible for indirect or consequential loss arising from circumstances outside Tiki’s reasonable control, including delays, missed connections or changes caused by external circumstances.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded or limited under New Zealand law, including applicable rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Clients undertaking tours or travel services are encouraged to arrange appropriate travel insurance, particularly for trip interruption, medical expenses, personal belongings and other travel-related risks.
Tiki will not be responsible for any failure, interruption or delay in providing Services where the circumstances arise from causes beyond Tiki’s reasonable control.
Such circumstances may include, but are not limited to:
Where reasonably possible, Tiki will communicate significant disruptions to affected Clients and may offer an alternative Service, rescheduling or another reasonable solution depending on the circumstances.
Tiki may collect personal information necessary to process bookings and provide Services, including names, contact details, travel information and payment-related information.
Personal information will be handled in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
Personal information will be used for legitimate business purposes, including:
Tiki will not sell personal information to third parties.
Information may be shared with third parties where reasonably necessary to provide the booked Service, process payments, operate booking systems, provide required services, or where disclosure is required or permitted by law.
Tiki aims to provide a safe, reliable and high-quality experience for all Clients.
Any concern or complaint regarding a Service should be raised with Tiki as soon as reasonably possible.
Where possible, complaints should be submitted within 7 days of the Service being provided so that Tiki has a reasonable opportunity to investigate the matter.
Clients should provide relevant details, including:
Tiki will make reasonable efforts to investigate complaints and provide an appropriate response.
Tiki may update or amend these Terms from time to time to reflect changes to its Services, business operations or legal requirements.
The Terms applicable to a booking will generally be the version in effect at the time the booking is confirmed, unless otherwise required by law.
Where a material change affects an existing booking, Tiki will communicate the change to the Client where reasonably practicable.
These Terms are governed by the laws of New Zealand.
Any dispute arising in connection with these Terms or the Services will be dealt with in accordance with applicable New Zealand law.
Nothing in these Terms limits any statutory rights or remedies available to a Client under New Zealand law.
For privacy questions, requests, or complaints: